Call Center Team Lead

1 week ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Lead Call Center Team to Success

We are seeking a highly skilled and experienced Team Lead to oversee the daily operations of our call center team. As a key member of our organization, you will be responsible for ensuring the team meets performance targets, delivers exceptional customer service, and operates efficiently.

Main Responsibilities:
  • Team Management: Lead, motivate, and supervise a team of call center representatives, conducting regular team meetings to communicate updates, set goals, and address any concerns.
  • Performance Monitoring: Monitor individual and team performance metrics, such as call quality, response time, and customer satisfaction, providing regular feedback and coaching to improve performance.
  • Training and Development: Coordinate and conduct training sessions for new and existing team members, keeping them updated on product knowledge, policies, and procedures.

Key Qualifications:

  • Bachelor's degree in Business, Communications, or a related field (preferred).
  • Proven experience in a call center environment, with a minimum of [X years] in a leadership or supervisory role.
  • Strong communication and interpersonal skills, excellent problem-solving and decision-making abilities.

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