ITIL Expert

2 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
ITSM Project Manager

We are seeking an experienced IT Service Management (ITSM) project manager to support the delivery and optimization of IT service management projects based on ITIL best practices and aligned with ISO/IEC 20000 standards.

  • Manage the implementation and auditing of ISO 20000-based IT Service Management Systems (ITSMS) to ensure compliance and efficiency.
  • Lead maturity assessments, gap analyses, and process improvements to drive business growth.
  • Develop and maintain ITSM policies, procedures, and service management processes to enhance customer satisfaction.
  • Support clients in preparing for ISO 20000 certification audits by creating documentation and resolving non-conformities.
  • Participate in internal audits and help clients prepare for external certification audits.
  • Select, configure, and integrate ITSM tools such as ServiceNow, Jira, BMC Remedy, or Managed Engine to streamline service management processes.
Key Skills
  • A Master's degree in Information Technology, Computer Science, or a related field is required.
  • A minimum ITIL V3/V4 Foundation certification from Axelos is mandatory.
  • Professional certifications such as ITIL Intermediate, ISO 20000 Lead Implementer/Auditor are preferred but not essential.
  • A minimum of 4-5 years of experience in ITSM, ITIL, or related roles is necessary.
  • Familiarity with ITIL, ISO 20000, and other relevant frameworks/regulations is crucial.
  • Strong documentation, reporting, and stakeholder coordination skills are essential for success in this role.

This is a great opportunity to work with us and contribute to the success of our IT service management projects.

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