Technology Operations Manager

23 hours ago


Islamabad, Islamabad, Pakistan Internetwork Expert Full time
Job Responsibilities
  1. Develop and maintain comprehensive IT service management policies and procedures, encompassing incident management, problem management, change management, and service level management.
  2. Oversee the daily activities of the IT service department, including HR management and arranging for the delivery of IT services.
  3. Ensure the timely and effective delivery of IT services while meeting the requirements of business teams.
  4. Manage communication and engagements with key stakeholders, including clients, suppliers, and other service providers within established frameworks.
  5. Identify and control risks related to the supply of IT services, ensuring compliance with applicable rules, regulations, and standards.
  6. Lead the setup, use, and performance of IT service management tools and technologies while continuously assessing and enhancing IT service performance.
Minimum Requirements
  1. A minimum of 6-8 years of experience in a relevant field.
  2. Skills and certifications may include but are not limited to ITIL, Service Now, COBIT, etc.


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