
Chief Network Infrastructure Specialist
15 hours ago
Job Overview
As a Network Support Engineer L2, you will be responsible for managing escalations from Level 1 staff and troubleshooting deeper network issues impacting operations.
- Handle escalated tickets from Level 1 and perform second-level troubleshooting.
- Investigate routing and switching issues involving BGP, OSPF, VLANs, ACLs, and MPLS.
- Monitor logs, packet captures, and configuration audits to resolve service-impacting incidents.
- Configure and maintain routers, switches, firewalls, and transport equipment.
- Coordinate with vendors for hardware/software support and RMAs.
- Develop and maintain Standard Operating Procedures (SOPs) and technical documentation.
- Support planned maintenance windows and change implementation activities.
Requirements:
- 3+ years of experience in network operations or ISP infrastructure roles.
- Strong understanding of IP routing protocols and Layer 2/3 network technologies.
- Experience with Huawei, Cisco, Juniper, or equivalent equipment.
- Familiarity with transmission and transport technologies is beneficial.
- Certifications such as HCIP, CCNP, JNCIS, or equivalent are preferred.
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