Service Delivery Expert

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Overview:
A Service Delivery Expert at our organization engages with customers to deliver exceptional service and maintain high retention rates. This role involves resolving customer issues, capturing upsell opportunities, and negotiating fair agreements. The goal is to build strong relationships with customers and encourage loyalty and repeat business.

Responsibilities:
  1. Communicate effectively with customers to resolve issues and address concerns.
  2. Analyze customer needs and identify opportunities for upselling and cross-selling.
  3. Develop and implement proactive retention techniques to reduce churn.
  4. Foster positive relationships with customers through regular communication and follow-up.
  5. Negotiate agreements that meet the needs of both parties.
  6. Share knowledge and best practices with the team to improve overall service delivery.

About Us:

We prioritize a supportive and rewarding work culture that encourages professional growth and development. Our team works collaboratively to deliver exceptional service and drive business results.



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