
Service Delivery Expert
11 hours ago
Job Summary
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- We are seeking a highly experienced Senior Consultant – ITSM with expertise in ISO/IEC 20000 implementation and ITIL framework.">
- The ideal candidate should have 6 to 8 years of proven experience in IT Service Management, including end-to-end implementation of ISO 20000 ITSM, process optimization, audit readiness, and capability maturity assessments.">
- The candidate will lead client engagements, guide junior consultants, and provide strategic advice to improve service delivery and operational excellence.">
Responsibilities
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- Lead the implementation, assessment, and auditing of ISO 20000-based IT Service Management Systems (ITSMS).">
- Design, implement, and maintain ITSM frameworks aligned with ITIL standards.">
- Conduct service maturity assessments, gap analyses, and process improvements.">
- Develop and refine ITSM policies, procedures, and service management processes (e.g., Incident, Problem, Change, Release, and Service Level Management etc.).">
- Guide organizations in optimizing IT operations, improving service quality, and ensuring regulatory compliance.">
- Provide support for ISO 20000 certification audits, including documentation preparation and addressing non-conformities.">
- Assist in the selection and implementation of ITSM tools (e.g., ServiceNow, Jira, BMC Remedy, Managed Engine, etc.).">
- Provide training and awareness programs to clients on ITSM best practices.">
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