Network Infrastructure Expert

2 days ago

Gujujranwala City Tehsil, Pakistan beBeeProfessional Full time 800,000 - 1,200,000
Network Support Specialist

This position requires a Network Support Specialist to provide technical service and support to customers.

The ideal candidate will troubleshoot and resolve problems to stabilize and optimize customer networks. In this role, you will configure and integrate different nodes and solutions in new and live customer networks.

You will interact with customer technical staff, operation managers, service engineers, and other groups within the organization. You may also collaborate with sales, R&D, 3rd party suppliers, and local authorities teams.

As a Network Support Specialist, you will need to be flexible and master more than one area. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.

This role requires a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge. You will work, communicate, and collaborate in an international environment, both with colleagues internally as well as with customers and suppliers.

  • Handle customer issues as dedicated support, 24x7 based on roster
  • Lead and resolve technical issues and conduct Root Cause Analysis
  • Knowledge Management
  • Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
  • Drive CSR review meetings with SDM
  • Perform preventive maintenance
Requirements
  • Education: Bachelor's degree in engineering
  • Min years of experience: 5+ Years of experience
  • Domain experience:
  • CS Core domain resource with hands-on experience of CS Core domains:
  • CSCF, MTAS, SBG/BGF
  • MSC-S, M-MGW, STP/IP-STP
  • UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE
  • Mobile Call flows and Protocols understanding.
  • MAP, SCCP, SIP, Diameter and LDAP protocols handling
  • Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure.
  • MOP preparation with impact analysis and execution.
  • Understanding of Cloud/Virtualization concepts and VNF/CNF Management
  • Team Collaboration.
  • Delivering results & meeting customer expectations
  • Presentation & communication skills

Ericsson is proud to be an Equal Opportunity Employer and encourages people from all backgrounds to apply and realize their full potential as part of our team.

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