
Manager of Operational Efficiency
1 week ago
Ready to elevate your career and make a meaningful impact in the world of customer support?
We are seeking an experienced Process Excellence Manager to join our team. In this role, you will have the opportunity to drive business growth by improving processes and reducing pain points for our customers.
Main Responsibilities:
- Process Improvement: Identify areas for improvement and implement changes to increase efficiency and effectiveness.
- Culture Development: Foster a culture of continuous improvement within our organization.
- Stakeholder Management: Build relationships with stakeholders across the company to ensure seamless execution of projects.
- Mentorship: Share your knowledge and experience with junior colleagues to help them grow professionally.
Requirements:
- 10+ years of experience in continuous improvement program/project management in a customer support environment with demonstrated impact.
- 10+ years of relevant experience in financial services, technology, customer support operations, business operations, and/or quality management.
- 5+ years of direct people management experience.
- Demonstrated experience driving high-complexity projects & developing improvement systems.
- Highly flexible and adaptable to meet the evolving needs of a high-growth, fast-paced organization.
Nice to Have:
- Experience working with regulatory agencies, risk management, and compliance functions.
- Experience with different channels of customer support, including voice, email, social, and/or chat.
- Lean Six Sigma Black Belt or Master Black Belt Certification.
About the Role:
This is an excellent opportunity to work with a talented team and make a significant contribution to our mission. If you are passionate about process excellence and have the necessary skills and experience, we encourage you to apply.
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