Affiliate Network Operations Manager

3 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

As a key member of the affiliate network team, the Assistant Manager Affiliate Network will play a crucial role in driving growth and performance. The ideal candidate will possess excellent communication skills, be highly organized, and have experience working with digital platforms and B2B affiliate ecosystems.

About the Role
  • Affiliate Signup & Profile Management:

Responsibilities include tracking affiliate signup drives, monitoring onboarding funnels, and ensuring timely profile verification. This involves generating comprehensive reports on affiliate acquisition metrics and performance.

The role also entails managing and resolving app-related complaints and queries raised by affiliates, while ensuring high responsiveness and SLA adherence for support tickets.

  • Affiliate Allocation Management:

This position oversees the allocation of affiliates and clients across different regions or agencies, ensuring optimal matches between affiliates and available opportunities to maximize productivity.

  • App Management & Tech Support:

The Assistant Manager Affiliate Network will support the affiliate application's performance by identifying bugs, reporting issues, and coordinating debugging processes. They will also liaise with internal tech teams for application enhancements, version updates, and development requirements.

  • System Sync-ups:

This role acts as a bridge between operations and tech for all system-related alignments and updates, conducting regular sync-ups to ensure data and process integrity across tools and platforms. The individual will collaborate with the product team to relay affiliate feedback and contribute to app development initiatives.

  • Quality Control & Audits:

The Assistant Manager Affiliate Network will conduct telephonic audits for agency-affiliate interactions to ensure compliance with communication standards and quality benchmarks. Recommendations for training and policy adjustments will be made based on audit insights.

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