Fleet Management Support Team Lead

1 week ago


Karachi, Sindh, Pakistan beBee Careers Full time

We are seeking a skilled and experienced Customer Support InCharge to oversee our customer support operations within the fleet management industry.

This role requires a professional with strong leadership skills, attention to detail, and the ability to handle complex client interactions in a fast-paced environment.

Key Responsibilities:

Manage a team to handle inquiries and resolve issues related to fleet tracking, vehicle performance, and operational updates.

Ensure timely responses to client queries about tracking systems, device functionality, and service disruptions.

Maintain detailed records of client communications and resolutions using a CRM system.

Analyze customer feedback and tracking data to identify service improvement opportunities.

Provide training and support to customer service representatives on fleet management processes and tools.

Collaborate with the technical team to ensure quick resolution of device and software-related issues.

Prepare and deliver reports on customer support performance metrics.

Job Requirements

Bachelor's degree in business administration or a related field.

Minimum of 3 years of experience in customer support, preferably in fleet management or logistics, with at least 1 year in a supervisory role.

Strong knowledge of fleet management systems, tracking devices, and operational workflows.

Excellent verbal and written communication skills.

Proficiency in CRM tools and fleet management software is a plus.

Ability to handle multiple priorities and provide effective solutions under pressure.



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