Customer Support Manager

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Customer Support Team Lead
A highly motivated and experienced individual is required to lead a customer support team in the fleet management industry.

About This Position

The ideal candidate will oversee a team ensuring that all client inquiries, issues, and requests related to fleet operations are addressed promptly and efficiently.

This role requires a professional with strong leadership skills, attention to detail, and the ability to handle complex client interactions in a fast-paced environment.

The main responsibilities of this position include:

  1. Leading the customer support team to handle inquiries and resolve issues related to fleet tracking, vehicle performance, and operational updates.
  2. Ensuring timely responses to client queries about tracking systems, device functionality, and service disruptions.
  3. Maintaining detailed records of client communications and resolutions using a CRM system.
  4. Analyzing customer feedback and tracking data to identify service improvement opportunities.
  5. Providing training and support to customer service representatives on fleet management processes and tools.
  6. Collaborating with the technical team to ensure quick resolution of device and software-related issues.
  7. Preparing and delivering weekly/monthly reports on customer support performance metrics.

Key Requirements
  • Bachelor's degree in business administration, Communication, or a related field.
  • Minimum of 3 years of experience in customer support, preferably in fleet management or logistics, with at least 1 year in a supervisory role.
  • Strong knowledge of fleet management systems, tracking devices, and operational workflows.
  • Excellent verbal and written communication skills in English.
  • Proficiency in CRM tools, Microsoft Office Suite, and fleet management software is a plus.
  • Ability to handle multiple priorities and provide effective solutions under pressure.
  • Strong leadership and team management skills with a customer-focused approach.


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