
Fleet Support Operations Lead
3 days ago
A career opportunity exists for an experienced professional to lead a customer support team in the fleet management industry.
About This Role
The ideal candidate will oversee a team ensuring that all client inquiries, issues, and requests related to fleet operations are addressed promptly and efficiently.
This role requires a professional with strong leadership skills, attention to detail, and the ability to handle complex client interactions in a fast-paced environment.
The selected individual will be responsible for:
- Leading the customer support team to handle inquiries and resolve issues related to fleet tracking, vehicle performance, and operational updates.
- Monitoring and ensuring timely responses to client queries about tracking systems, device functionality, and service disruptions.
- Maintaining detailed records of client communications and resolutions using a CRM system.
- Analyzing customer feedback and tracking data to identify service improvement opportunities.
- Providing training and support to customer service representatives on fleet management processes and tools.
- Collaborating with the technical team to ensure quick resolution of device and software-related issues.
- Preparing and delivering weekly/monthly reports on customer support performance metrics.
Requirements
- Bachelor's degree in business administration, Communication, or a related field.
- Minimum of 3 years of experience in customer support, preferably in fleet management or logistics, with at least 1 year in a supervisory role.
- Strong knowledge of fleet management systems, tracking devices, and operational workflows.
- Excellent verbal and written communication skills in English.
- Proficiency in CRM tools, Microsoft Office Suite, and fleet management software is a plus.
- Ability to handle multiple priorities and provide effective solutions under pressure.
- Strong leadership and team management skills with a customer-focused approach.
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