Technical Network Infrastructure Specialist
1 week ago
This is an entry-level position within our Technical Assistance Center department. As part of a worldwide professional support team, you will resolve customer issues through email, phone, and remote support sessions as per set Service Level Agreements.
Main Responsibilities- Network Administration: Set up, test, administer, and troubleshoot network issues. Manage vendor equipment including CISCO, Ubiquiti, and others.
- Monitoring and Maintenance: Monitor services and tracking tools such as Zabbix, Netbox, and others. Ensure network implementations are well-documented with diagrams.
- VOIP Phone Setup: Deploy VOIP phones and related services. Manage CISCO Catalyst switches and ISR appliances systems.
- Virtualization Technologies: Work with virtualization technologies like VMWare, Citrix, and Hyper-V. Set up and administer Active Directories and server roles.
- Analytical Mind: Possess strong analytical skills to troubleshoot complex issues.
- Adaptable: Demonstrate adaptability in a fast-paced environment.
- Quality Assurance: Ensure high-quality support delivery.
- Bachelor's Degree: Engineering-related studies (CS, Telecom, Electrical). Fresh to 1 year experience similar role preferred.
- Certification: CCNA and MCSE certifications beneficial for career growth.
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