Expert Technical Support Specialist

1 day ago

Islamabad, Islamabad, Pakistan beBeeSupport Full time 1,000,000 - 1,500,000
Technical Support Specialist

This role focuses on delivering expert technical support to customers worldwide. The ideal candidate will have in-depth knowledge of web infrastructure, Linux systems, network security, CDN, and WAF.

Responsibilities:
  • Provide top-tier technical assistance to clients via email and ticketing systems in both English and German.
  • Analyze and resolve complex issues related to Linux environments, networking, firewalls, CDN, and WAF.
  • Guide customers through system configuration, usage, and optimization techniques.
  • Collaborate with senior technical teams to escalate intricate problems.
  • Determine root causes, implement fixes, and create comprehensive support content for internal and external use.
Required Skills:
  • A minimum of 2 years of experience in technical support, IT helpdesk, or network/system administration.
  • In-depth understanding of Linux environments, HTTP/HTTPS protocols, web infrastructure, and basic network security principles.
  • Ability to work independently and methodically solve problems.
  • Strong communication skills in English (written & spoken).
  • Familiarity with German language at a B1 level or higher is preferred.
Preferred Qualifications:
  • Hands-on experience with customer service platforms like Zendesk, Jira, or Freshdesk.
  • Understanding of DDoS protection, SSL, and web performance tools.

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