Experience and Engagement Specialist

6 days ago


Islamabad, Islamabad, Pakistan ibex Full time
Job Description

Acting as a liaison between customers and clients, providing assistance with queries, orders, service delivery requirements, billing, and other inquiries is a key responsibility.

Key Responsibilities:

  • Interacting with customers to provide product and service information.
  • Collaborating with customers to build strong relationships and enhance service competitiveness.
  • Communicating effectively with customers to resolve any issues or concerns.
  • Contributing to customer development initiatives.
  • Ensuring positive customer experiences leading to high-quality service outcomes.
Required Skills and Qualifications

Requirements include O Levels/Matric or higher qualification, age 18-45 years, excellent English language skills with good American or Neutral accent, proficiency in MS Office, particularly Excel, flexibility, adaptability, and a customer-centric attitude, emotional intelligence and critical thinking skills, self-motivation, assertiveness, and responsiveness.



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