Client Account Manager

3 weeks ago

Lahore, Punjab, Pakistan Assembly Talent Full time

Job Title: Senior Accounts Manager

About Assembly Industries:

Talent is distributed but Opportunities are not – Assembly Industries is breaking that pattern by building an AI-enabled talent platform that connects top-tier, highly skilled global professionals with innovative companies across the US. As a fast-growing startup, we are laser-focused on impactful growth, agile strategies, and exceptional results.

Role Overview:

We're seeking an experienced, relationship-driven Accounts Manager to own and grow client relationships at Assembly Industries. This role is pivotal in ensuring our clients receive high-quality service, fast onboarding, and consistent engagement. You will lead the account management team and serve as the primary point of contact for key clients, aligning service delivery with expectations and identifying opportunities to expand partnerships.

Key Responsibilities:

Client Relationship Management

  • Act as the primary liaison between clients and internal teams, ensuring satisfaction and retention
  • Build strong, trust-based relationships with client stakeholders and proactively address concerns
  • Lead client onboarding, clarify role requirements, and align talent delivery with expectations
  • Identify upsell and cross-sell opportunities to grow accounts strategically
  • Conduct regular account management calls with clients to ensure alignment on candidate expectations and satisfaction

Team Leadership & Coordination
  • Manage and grow a team of Account Managers, ensuring high performance and accountability
  • Collaborate closely with the Recruitment and Sales teams to align hiring outcomes with client needs
  • Facilitate weekly or bi-weekly check-ins with clients to provide updates and receive feedback
  • Create playbooks and processes to standardize account management best practices

Process Optimization & Insights
  • Monitor client health and develop dashboards/reports to track satisfaction, delivery, retention, and Net Promoter Score (NPS)
  • Collect, analyze, and track NPS data to measure client loyalty and identify areas for improvement
  • Solve operational bottlenecks that impact service delivery or communication
  • Provide strategic input on pricing, packaging, and service tiers based on client feedback
  • Stay attuned to market trends and competitor offerings to provide best-in-class service

Required Experience:
  • 5+ years of experience in account management or client success, preferably in staffing or services
  • Strong interpersonal and communication skills, with a client-first approach
  • Proven ability to manage teams and build scalable client processes
  • Experience working with US-based clients or in remote-first companies is a plus
  • Familiarity with CRMs, Notion, Slack, Google Workspace, and project management tools

Work Environment:
  • Direct interaction with executive leadership and cross-functional teams
  • High-impact role responsible for revenue retention and client growth
  • Startup culture with fast decision-making, high ownership, and evolving priorities
  • Opportunity to shape long-term client experience strategy and internal processes

Location: Lahore, Pakistan

Type: Full-time | Hybrid (in-office presence preferred)

Reports to: Country Head

Powered by JazzHR

FvjoASKS1N

#J-18808-Ljbffr

  • Client Account Manager

    3 weeks ago

    Lahore, Punjab, Pakistan Assembly Talent Full time

    1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job Title: Senior Accounts ManagerAbout Assembly Industries:Talent is distributed but Opportunities are not – Assembly Industries is breaking that pattern by building an AI-enabled talent platform that connects top-tier, highly skilled global...

  • Client Account Manager

    3 days ago

    Lahore, Punjab, Pakistan Radicalhire Full time

    No of Positions: 03Location: LahoreThe Company:Our client is a UK based group which offers services for seasoned traders in financial markets in 20 countries around the globe with trade exceeding million dollars each day. The group aims to offer services uniquely tailored for the small to mid-sized electronic trader who speculates in the financial market for...

  • Multiple Client Accounting Manager

    4 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    The successful Accountant will have a proven track record of delivering high-quality accounting services to clients, with a strong focus on accuracy, attention to detail, and excellent customer service.Key Responsibilities:Manage the accounting records of multiple clients, ensuring accurate and up-to-date financial information.Prepare and file VAT returns...

  • Senior Client Account Manager

    3 days ago

    Lahore, Punjab, Pakistan Radicalhire Full time

    No of Positions: 03Location: LahoreThe Company:Our client is a UK based group which offers services for seasoned traders in financial markets in 20 countries around the globe with trade exceeding million dollars each day. The group aims to offer services uniquely suited for the small to mid-sized electronic trader who speculates in the financial market for...

  • Senior Accountant for UK Clients

    1 week ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Senior Accounting PositionWe are seeking an experienced accountant to join our team as a senior accountant. This is a key position that requires strong leadership skills, excellent communication, and a thorough understanding of accounting principles and procedures. As a senior accountant, you will be responsible for managing a team of accountants, preparing...

  • Senior Client Accountant

    3 weeks ago

    Lahore, Punjab, Pakistan ACCA Careers Full time

    Job TitleSenior Client Accountant - ReportingLocationBased in ACS's Lahore office, supporting an offshore CFO team in the Middle East.Role OverviewAs part of a finance shared services center, you will support the CFO team in financial reporting, IFRS compliance, FP&A, and other accounting activities. Tasks must be executed accurately and timely following...

  • Accountant (Canadian & US Clients)

    4 days ago

    Lahore, Punjab, Pakistan OBOX Accounting Ltd. Full time

    Direct message the job poster from OBOX Accounting Ltd.Position: Accountant (for Canadian & US Clients)Time: 05:00 PM to 02:00 AM (Monday to Friday)Salary: 90k -120k (based on interview)Requirements:ACCA Qualified, Affiliate, or Part-Qualified (with at least 9 exams passed) or Bachelors/Masters in Accounting.4 years of experience in the accounting field is...

  • Senior Client Accountant

    4 weeks ago

    Lahore, Punjab, Pakistan ACS SYNERGY Full time

    Based in ACS's Lahore office, you will be an integral member of a finance shared services center, supporting an offshore Chief Financial Officer team in the Middle East.The RoleAs part of a dedicated shared services center, the objective is to provide comprehensive support to the Chief Financial Officer (CFO) team in areas such as financial reporting,...

  • Accountant (Canadian & US Clients)

    4 weeks ago

    Lahore, Punjab, Pakistan OBOX Accounting Ltd. Full time

    Position: Accountant (for Canadian & US Clients)Time: 05:00 PM to 02:00 AM (Monday to Friday)Location: Thokar Niaz Baig, Multan Road, Lahore (onsite job)Salary: 90k -120k (based on interview)Requirements:ACCA Qualified, Affiliate, or Part-Qualified (with at least 9 exams passed) or Bachelors/Masters in Accounting.4 years of experience in the accounting field...

  • Senior Client Accountant

    2 weeks ago

    Lahore, Punjab, Pakistan ACCA Careers Full time

    Based in ACS's Lahore office, you will be an integral member of a finance shared services center, supporting an offshore Chief Financial Officer team in the Middle East.The RoleAs part of a dedicated shared services center, the objective is to provide comprehensive support to the Chief Financial Officer (CFO) team in areas such as financial reporting, IFRS...