Network Operations Technician
4 hours ago
**Job Description:**
Prime System Solutions is seeking a skilled Help Desk Engineer to join our Network Operations Team. The successful candidate will be responsible for providing Help Desk Support on a variety of platforms and technologies, ensuring that all technical issues are resolved efficiently and effectively.
Key Responsibilities:
- Provide Help Desk Support on a variety of platforms and technologies.
- Strong aptitude for Customer Service.
- Ability to adapt quickly to new technologies and changing business requirements.
- Able and willing to collaborate as part of a team.
- Respond to emergency situations effectively, maintaining poise and focus.
Requirements:
- Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix.
- Bachelor's degree (in a related field) or equivalent experience.
- Previous MSP experience is a plus.
- Experience with PSA/RMM is a plus.
- Must have a minimum of 5 years of Systems Administrator or IT Help Desk experience.
Key Technologies:
- Microsoft Windows and Mac.
- Microsoft Windows Server/Active Directory.
- Office 365 / G Suite.
- Microsoft Azure.
- Microsoft SQL.
- Microsoft Exchange.
- SonicWALL, Cisco.
- Remote Access: RDS, Citrix, VPN.
- Virtualization: VMware, Microsoft Hyper-V.
- Wireless: Ruckus, Unifi, Meraki.
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