Presales Opportunity Manager

1 week ago

Islamabad, Islamabad, Pakistan beBeeTriage Full time 800,000 - 1,200,000
Job Title: Presales Triage Specialist

Our company is seeking a highly organized and detail-oriented professional to manage the intake and triage of incoming opportunities received through internal systems, calls, and emails.

The successful candidate will ensure that each opportunity is accurately evaluated and promptly assigned to the appropriate Solution Architect or resolution team. Strong communication and organizational skills are required to assess opportunity details, prioritize assignments, and ensure timely handoff for next steps.

Key Responsibilities:
  • Provide triage support for incoming sales opportunities, SA support requests, and inquiries received via phone, email, instant message, and internal systems.
  • Review and assess incoming opportunities to ensure accurate information and required details are captured.
  • Update/Modify opportunity records within the opportunity management or CRM tools.
  • Promptly assign opportunities to the appropriate Solution Architect or escalation group based on predefined SOP guidelines.
  • Communicate regularly with internal stakeholders regarding the status and next steps of their submitted opportunities.
  • Ensure timely follow-up and escalation of unassigned or aging opportunities in alignment with established service level agreements (SLAs).
  • Meet all productivity, accuracy, and quality targets as defined by the department.
  • Assist in onboarding and mentoring new triage team members on opportunity intake processes, routing procedures, and best practices.
  • Contribute to the creation and maintenance of triage-specific documentation, playbooks, and process guides.
  • Identify opportunities for process improvement and collaborate with leadership to enhance triage workflows and efficiency.
Requirements:
  • Bachelor's degree in Computer Science or a related field.
  • 2+ years practical experience in a related technical support function.
  • Prior experience in a customer service, administrative, or sales support role preferred.
  • Strong verbal and written communication skills with the ability to interact effectively and professionally with peers, management, and internal stakeholders.
  • Ability to quickly learn and navigate internal systems, tools, and processes.
  • General awareness of technology terminology and IT solution categories.
  • Strong organizational skills with attention to detail and the ability to manage multiple tasks and priorities.
  • Ability to follow written and verbal instructions with a focus on accuracy and responsiveness.
  • Demonstrates strong work ethic, dependability, and a positive, team-oriented attitude.
  • Familiarity with CRM, ticketing, or opportunity management systems is a plus.
Benefits:
  • Comprehensive benefits package including employee life insurance, health coverage for employees, spouse, and children.
  • Optional discounted coverage for parents.
  • Voluntary Pension Fund Scheme.
  • EOBI.
  • Complimentary meals.
  • Access to an in-house gym.
What We Offer:
  • A dynamic and collaborative environment to grow your career.
  • An inclusive and diverse workplace where every team member is valued and supported.

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