
Amazon FBA Team Lead
6 days ago
About the Role:
">We are looking for a seasoned professional to lead our team of Amazon FBA operations experts. As an Operations Manager, you will be responsible for developing and implementing strategies to drive efficiency and profitability for our clients.
">Key Responsibilities:
">- ">
- Account Management:">
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- Manage client accounts on Amazon Seller Central, ensuring accuracy and completeness of information.">
- Collaborate with clients to resolve any issues related to their Amazon accounts.">
- Analyze account performance and provide recommendations for improvement.">
- Inventory Management:">
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- Develop and maintain accurate inventory forecasts to prevent stockouts or overstocking.">
- Coordinate with suppliers and 3PL warehouses to ensure timely delivery of products.">
- Optimize inventory storage and tracking processes.">
- Customer Experience:">
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- Develop and implement strategies to boost customer satisfaction ratings.">
- Monitor and respond to customer inquiries and complaints.">
- Analyze review data to identify areas for improvement.">
- Process Optimization:">
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- Design and implement efficient workflows to minimize errors and delays.">
- Establish metrics to measure performance and make data-driven decisions.">
- Lead cross-functional teams to address operational challenges.">
Requirements:
">- ">
- 5+ years of experience in Amazon FBA operations or a related field.">
- Strong expertise in Amazon Seller Central, case management, and account health monitoring.">
- Experience working with 3PL warehouses, freight forwarders, and suppliers.">
- Advanced proficiency in Google Sheets, Excel, and project management tools (Asana, Slack, Trello, etc.).">
- Ability to analyze data, forecast inventory, and manage multiple client accounts effectively.">
- Excellent communication, leadership, and decision-making skills.">
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