Digital Transformation Expert

4 days ago

Islamabad, Islamabad, Pakistan beBeeCustomer Full time 800,000 - 1,200,000

Job Title: Customer Experience Platform Specialist

 

The role of Customer Experience Platform Specialist is to act as a liaison between internal teams and external product owners, ensuring that digital initiatives align with business goals. This involves driving customer satisfaction by coordinating new platform launches, enhancements, and operational efficiencies.

 

Responsibilities:

  • Coordinate with CX and other departments to ensure seamless integration of digital initiatives
  • Work with product and platform owners to align on digital journey improvements
  • Provide insights for customer journey design and platform personalization based on data and feedback
  • Enhance customer interactions and satisfaction across digital touchpoints
  • Identify and address digital experience gaps through testing and solution design
  • Drive digital adoption initiatives through internal alignment and external campaign readiness
  • Manage ad hoc digital customer engagement campaigns and feedback surveys
  • Support social media operations as needed

 

Requirements:

  • 5 years of relevant experience in digital platforms, customer experience, or cross-functional project coordination
  • Strong analytical and data interpretation skills
  • Digital CX and journey mapping expertise
  • Understanding of marketing campaigns and digital strategy
  • Excellent coordination and communication skills
  • Proficiency in reporting tools and dashboard management

 

Benefits:

  • Opportunity to work with a leading organization in the country
  • Professional culture that fosters growth and development
  • Chance to be part of something transformative and drive success

 

This role offers a unique opportunity to make a significant impact on the company's digital transformation journey. If you are passionate about customer experience and have a keen eye for detail, this could be the perfect fit for you.

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