Senior IT Service Delivery Specialist

2 days ago

Karachi, Sindh, Pakistan beBeeCustomer Full time
Service Level Coordinator

We are seeking a skilled Service Level Coordinator to manage service level agreements and ensure the consistent delivery of high-quality IT services.

  • Monitor service delivery performance against defined SLAs and prepare regular reports for management review.
  • Collaborate with service delivery teams to ensure compliance with SLAs and address any performance issues that may arise.
  • Act as a primary contact for stakeholders regarding service level agreements, service performance, and quality assurance.
  • Facilitate regular SLA review meetings with internal teams and stakeholders to discuss performance metrics and action plans.
  • Provide recommendations for process improvements and implement corrective actions when necessary.
  • Document and update policies and procedures related to service level management.
  • Assist in developing service level agreements and ensure they meet the business needs.
Key Responsibilities
  1. Ensure effective communication of service level expectations across relevant teams.
  2. Coordinate with Dell Support teams, Dell Management, Customer & Project team to keep the service flow smooth.
Requirements
  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • At least 1 year of experience in service level management or related fields
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficient in Microsoft Office Suite and experience with service management tools is a plus.
Skills We Are Looking For
  • Experience with service level management
  • Knowledge of Microsoft Office Suite
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively with cross-functional teams
  • Ability to manage multiple tasks and prioritize effectively

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