
Home Care Service Professional
16 hours ago
Safe Life Home Health Care is a home care agency serving clients through the Illinois Department of Aging Community Care Program (CCP) and Private Duty divisions.
We are seeking a dynamic professional to serve as the operational backbone of our home care services.
This role combines client and caregiver management with essential compliance oversight, making it perfect for a detail-oriented individual who wants to make a meaningful impact in healthcare while building a rewarding career.
This is a foundational role - you will be instrumental in establishing our offshore operations and have significant growth opportunities as we expand our team.
Key Responsibilities
Client Management & Onboarding (40% of role)
- Conduct comprehensive client intake calls and initial assessments
- Complete detailed client onboarding documentation ensuring all required information is captured accurately
- Coordinate client-caregiver matching based on care needs, preferences, and compatibility
- Perform regular follow-up calls to monitor client satisfaction and address concerns
- Manage client referrals and lead conversion processes from initial contact to service initiation
- Handle client inquiries with professionalism and empathy
- Maintain accurate client records and service plans in company systems
- Process service authorizations and coordinate with Illinois Department of Aging requirements
Caregiver Recruitment & Management (35% of role)
- Conduct comprehensive caregiver interviews via phone and video calls
- Manage the complete hiring process from application review to final onboarding
- Verify caregiver credentials, certifications, and background check requirements
- Create and maintain detailed caregiver profiles and employment documentation
- Coordinate caregiver scheduling and client assignments to optimize service delivery
- Conduct regular check-ins with active caregivers to ensure job satisfaction and performance
- Handle caregiver concerns and facilitate problem resolution
- Track caregiver availability and manage schedule changes
Compliance & Documentation (25% of role)
- Monitor Illinois Department of Aging compliance requirements for all CCP clients
- Ensure all documentation meets regulatory standards and submission deadlines
- Track caregiver certifications and license renewals to maintain compliance
- Prepare and process hiring-related documents including contracts and agreements
- Create professional documentation using PDF, Word, and DocuSign platforms
- Maintain organized digital filing systems for easy audit access
- Generate compliance reports and track key performance indicators
- Coordinate with U.S. team on complex compliance issues
- Monitor care plan adherence and document any deviations or concerns
- Ensure HIPAA compliance in all client communications and documentation
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