Home Care Service Professional

14 hours ago

Karachi, Sindh, Pakistan beBeeCare Specialist Full time

Safe Life Home Health Care is a home care agency serving clients through the Illinois Department of Aging Community Care Program (CCP) and Private Duty divisions.

We are seeking a dynamic professional to serve as the operational backbone of our home care services.

This role combines client and caregiver management with essential compliance oversight, making it perfect for a detail-oriented individual who wants to make a meaningful impact in healthcare while building a rewarding career.

This is a foundational role - you will be instrumental in establishing our offshore operations and have significant growth opportunities as we expand our team.

Key Responsibilities

Client Management & Onboarding (40% of role)

  • Conduct comprehensive client intake calls and initial assessments
  • Complete detailed client onboarding documentation ensuring all required information is captured accurately
  • Coordinate client-caregiver matching based on care needs, preferences, and compatibility
  • Perform regular follow-up calls to monitor client satisfaction and address concerns
  • Manage client referrals and lead conversion processes from initial contact to service initiation
  • Handle client inquiries with professionalism and empathy
  • Maintain accurate client records and service plans in company systems
  • Process service authorizations and coordinate with Illinois Department of Aging requirements

Caregiver Recruitment & Management (35% of role)

  • Conduct comprehensive caregiver interviews via phone and video calls
  • Manage the complete hiring process from application review to final onboarding
  • Verify caregiver credentials, certifications, and background check requirements
  • Create and maintain detailed caregiver profiles and employment documentation
  • Coordinate caregiver scheduling and client assignments to optimize service delivery
  • Conduct regular check-ins with active caregivers to ensure job satisfaction and performance
  • Handle caregiver concerns and facilitate problem resolution
  • Track caregiver availability and manage schedule changes

Compliance & Documentation (25% of role)

  • Monitor Illinois Department of Aging compliance requirements for all CCP clients
  • Ensure all documentation meets regulatory standards and submission deadlines
  • Track caregiver certifications and license renewals to maintain compliance
  • Prepare and process hiring-related documents including contracts and agreements
  • Create professional documentation using PDF, Word, and DocuSign platforms
  • Maintain organized digital filing systems for easy audit access
  • Generate compliance reports and track key performance indicators
  • Coordinate with U.S. team on complex compliance issues
  • Monitor care plan adherence and document any deviations or concerns
  • Ensure HIPAA compliance in all client communications and documentation

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