
Senior Customer Service Specialist
2 weeks ago
ibex, Pakistan
Overview
We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
Responsibilities
- Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications
- Follow up to ensure that appropriate actions were taken on customers' requests. Ideally, aim for First Contact Resolution (FCR)
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
What Makes You A Good Fit For This Job?
- Hands-on problem-solving ability
- The ability to communicate technical information in a simple manner
- Intermediate/Bachelors or above
- Good Written and Verbal English Communication
- Proficiency with MS Office (Particularly MS Excel and MS Word)
What You Can Expect After Applying
Once you've applied, sit back, and relax while we get to work on our side You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck
#J-18808-Ljbffr-
Customer Services
2 weeks ago
Karachi, Sindh, Pakistan Eminent4U Private Limited Full timeCustomer Services (Retention) SpecialistWhat is a Customer Services Specialist?As a Customer Retention Specialist, your mission is to engage with customers at the brink of cancelling their policies or considering renewal. Your goal is to maintain high retention rates by providing outstanding service and offering effective solutions.Responsibilities of...
-
Senior Customer Service Executive
24 hours ago
Karachi, Sindh, Pakistan Home Done Full timeWe are looking for Customer Service and Support professionals to join our team at a leading UK-based online retail company in our Karachi office. If you are passionate about providing exceptional customer service and have the skills to thrive in a dynamic work environment, we want to hear from youPrimary Responsibilities:Process customer orders and promptly...
-
Customer Services Specialist
2 weeks ago
Karachi, Sindh, Pakistan ibex. Pakistan Full timeJoin to apply for the Customer Services Specialist role at ibex. Pakistan.ibex. Pakistan is seeking a Customer Success Specialist for the Voice Program within the Operations department. The role involves assisting our U.S.-based clients' customers with queries and concerns, providing accurate resolutions according to defined processes via calls. We value...
-
Customer Service Specialist
3 weeks ago
Karachi, Sindh, Pakistan Ibex Full timeIbex, a leading name in the BPO and customer service industry, is hiring Customer Service Specialists to join their dynamic team at their Karachi office. This opportunity is ideal for individuals looking to build a career in customer support while working in a vibrant and growth-focused environment.As a Customer Service Specialist, you'll be responsible for...
-
Customer Service Specialist
2 weeks ago
Karachi, Sindh, Pakistan beBee Careers Full time**Job Title:** Senior Customer Support RepresentativeJob Description:We are looking for highly skilled and experienced individuals to join our team as Senior Customer Support Representatives.This role involves providing exceptional customer service and support, ensuring that customers receive timely and effective resolutions to their queries.Main...
-
Customer Service Specialist
5 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeAs a Customer Service Specialist, you will be responsible for generating high-quality leads through both inbound and outbound calls.The ideal candidate must demonstrate professionalism, enthusiasm, and strong communication skills while engaging with potential customers.Key responsibilities include conducting outbound and inbound phone calls to generate...
-
Customer Service Specialist Role
2 weeks ago
Karachi, Sindh, Pakistan beBee Careers Full timeCustomer Service Specialist Role Overview:This is an exciting opportunity to join our organization as a Customer Service Specialist, where you will play a vital role in providing top-notch customer service and support. As a key member of our team, you will be responsible for resolving customer complaints and concerns in a professional and efficient...
-
Customer Service Professional
2 weeks ago
Karachi, Sindh, Pakistan beBee Careers Full timeCustomer Support SpecialistWe are seeking a dedicated customer support specialist to join our team. If you have a passion for assisting customers and thrive in a fast-paced environment, we'd love to hear from you.About the Role:Build strong relationships by understanding customer needs and offering tailored solutions.Manage inbound and outbound calls with...
-
Sales and Customer Service Specialist
1 week ago
Karachi, Sindh, Pakistan beBee Careers Full timeSales and Customer Service SpecialistWe are seeking a highly skilled and motivated individual to join our team as a Sales and Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales through effective communication and relationship building.Strong communication skills...
-
Customer Service Specialist
1 week ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob SummaryAs a Customer Service Specialist, you will be responsible for providing exceptional service to potential customers over the phone, promoting our tracking products and services.We are looking for motivated individuals who are eager to learn and grow in a proactive environment. If you possess good communication and organization skills, and are able...