Senior Customer Service Specialist

4 weeks ago

Karachi, Sindh, Pakistan ibex Full time
Senior Customer Service Specialist
ibex, Pakistan

Overview

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Responsibilities

  1. Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
  2. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications
  3. Follow up to ensure that appropriate actions were taken on customers' requests. Ideally, aim for First Contact Resolution (FCR)
  4. Refer unresolved customer grievances or special requests to designated departments for further investigation
  5. Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

What Makes You A Good Fit For This Job?

  • Hands-on problem-solving ability
  • The ability to communicate technical information in a simple manner
  • Intermediate/Bachelors or above
  • Good Written and Verbal English Communication
  • Proficiency with MS Office (Particularly MS Excel and MS Word)

What You Can Expect After Applying

Once you've applied, sit back, and relax while we get to work on our side You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck

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