Customer Service Leadership Role

13 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time
As a Call Center Manager, you will play a critical role in driving the success of our organization by providing exceptional customer service and support. Your primary responsibility will be to lead a team of customer service representatives, ensuring that they are equipped to handle customer inquiries and complaints in a timely and effective manner. To achieve this, you will need to develop and implement strategies to improve efficiency and productivity, while maintaining high levels of customer satisfaction.

Main Responsibilities:
  • Developing and implementing strategies to improve efficiency and productivity
  • Leading a team of customer service representatives
  • Ensuring high levels of customer satisfaction
  • Maintaining accurate records and reports
  • Identifying areas for improvement and implementing changes

Qualifications:

To excel in this role, you will require a Master's degree in Business Administration (MBA), Public Administration (MPA), or English, as well as three years of experience in contact management. You should possess excellent leadership and communication skills, with the ability to motivate and inspire your team to deliver exceptional results.

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