Customer Service Leadership Role

14 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time
Key Responsibilities
  • Lead a team of call center agents to achieve high levels of customer satisfaction and productivity.
  • Mentor and train new agents to ensure they have the necessary skills to perform their job duties.
  • Monitor and analyze key performance indicators such as call wait times, abandonment rates, and first-call resolution rates.
  • Develop and implement processes to improve call center efficiency and effectiveness.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • Minimum 2 years of experience in a call center leadership role.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment with multiple priorities.


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