Exceptional Service Representative

3 days ago


Lahore, Punjab, Pakistan ITECHLEADZ Full time
Career Opportunities: We are seeking a highly motivated and proactive Service Representative to join our team in Lahore. As a key member of our team, you will provide exceptional customer support and ensure customer satisfaction through effective communication and prompt issue resolution.

Our company offers a range of benefits including market competitive salary and shift timings: 9 PM PKT to 6 AM PKT, 6 days a week (Mon to Sat).

Job Requirements:
  1. Provide outstanding customer support and ensure customer satisfaction.
  2. Communicate effectively with customers via phone, email, and chat.
  3. Troubleshoot and resolve customer issues in a timely and professional manner.
  4. Collaborate with team members to achieve overall customer service goals.
  5. Maintain strong organizational and time management skills.
  6. Pay close attention to detail to ensure accurate information is provided.
Education:
  1. Proven experience in Customer Support, Customer Satisfaction, and Customer Service.
  2. Excellent communication skills in English (US accent is mandatory).
  3. Strong troubleshooting and problem-solving abilities.
  4. Ability to work effectively in a team environment.
  5. Exceptional organizational and time management skills.
  6. Attention to detail.
  7. Experience in the travel industry is a plus.


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