Service Delivery Representative

3 days ago


Lahore, Punjab, Pakistan Imperial Resource Group LLC Full time

As a Customer Support Representative at Imperial Resource Group LLC, you will be responsible for providing exceptional technical support to our valued customers across the USA. This role involves troubleshooting internet connectivity issues and explaining complex technical information clearly, and resolving customer concerns efficiently.

Responsibilities:
  • Respond to customer inquiries via phone, email, and chat, with a focus on delivering outstanding customer service.
  • Troubleshoot internet connectivity issues and resolve them promptly, utilizing strong problem-solving skills and excellent communication abilities.
  • Offer technical guidance and support to customers, utilizing your expertise to resolve complex technical issues.
  • Resolve customer complaints and escalate issues as necessary, adhering to company policies and procedures.
Qualifications:
  • A strong customer service orientation, with a passion for delivering exceptional customer experiences.
  • Excellent verbal and written communication skills, with the ability to articulate complex technical information effectively.
  • Basic computer troubleshooting knowledge, with a willingness to learn and grow professionally.
  • The ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities efficiently.
  • Availability to work flexible shifts, with a commitment to providing 24/7 support when needed.


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