Technical Support Specialist

6 hours ago


Lahore, Punjab, Pakistan beBeeSupport Full time
Job Overview

We are seeking a highly motivated Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to clients using our software products.

Key Responsibilities
  • Provide technical support to clients via phone, email, and live chat
  • Troubleshoot software-related issues and provide solutions
  • Collaborate with cross-functional teams to resolve client issues
  • Document and track client issues within ticketing systems
  • Participate in identifying areas for improvement based on client feedback
Requirements
  • Bachelor's degree in Computer Science or related field
  • 5+ years of experience in a technical support or customer service environment
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a collaborative team environment
Benefits
  • Market-leading salary
  • Medical coverage - self and dependents
  • Parental medical coverage
  • Provident fund
  • Employee performance-based bonuses
  • Home internet subsidy
  • Conveyance allowance
  • Profit sharing plan (tenured employees only)
  • Life benefit
  • Child care facility
  • Company-provided lunch/dinner
  • Professional development budget
  • Recreational area for in-house games
  • Sporadic on-shore training opportunities
  • Friendly work environment
  • Leave encashment


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