
Technical Support Specialist
6 hours ago
We are seeking a highly motivated Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to clients using our software products.
Key Responsibilities- Provide technical support to clients via phone, email, and live chat
- Troubleshoot software-related issues and provide solutions
- Collaborate with cross-functional teams to resolve client issues
- Document and track client issues within ticketing systems
- Participate in identifying areas for improvement based on client feedback
- Bachelor's degree in Computer Science or related field
- 5+ years of experience in a technical support or customer service environment
- Excellent communication and problem-solving skills
- Ability to work effectively in a collaborative team environment
- Market-leading salary
- Medical coverage - self and dependents
- Parental medical coverage
- Provident fund
- Employee performance-based bonuses
- Home internet subsidy
- Conveyance allowance
- Profit sharing plan (tenured employees only)
- Life benefit
- Child care facility
- Company-provided lunch/dinner
- Professional development budget
- Recreational area for in-house games
- Sporadic on-shore training opportunities
- Friendly work environment
- Leave encashment
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