Senior Technology Operations Manager

4 days ago


Karachi, Sindh, Pakistan Nadcoms Full time

**Job Overview:**

Nadcoms is seeking a highly skilled Senior Technology Project Manager to lead our Marketing & Sales Automation Professional Services division. This role requires exceptional project management, communication, and leadership skills.

**Key Responsibilities:**

  • Develop project timelines for client-ready presentations
  • Manage internal resources and teams within the division
  • Collaborate with the Salesforce Operations Director to align resourcing needs
  • Monitor project timelines and adapt resourcing to meet tight milestones
  • Facilitate client calls and meetings
  • Capture project meeting minutes and convert into actionable items
  • Update project plans for internal review
  • Monitor project profitability
  • Conduct internal end-of-project wrap-up sessions

**Account Management (30%):

  • Handle inbound client communications via email
  • Prioritize client communications and resource team members accordingly
  • Collect non-attended client call minutes
  • Work closely with the Managing Director on client invoices and payments

**Commercial Development (10%):

  • Develop retention and growth strategies for client accounts
  • Create new client onboarding processes
  • Develop client-friendly Statement of Work documents

**Requirements:

  • Minimum 5 years project management experience in SaaS organizations
  • Excellent English oral and written skills
  • Ability to implement new processes and procedures
  • Effective use of Project Management tools


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