Senior Technology Project Manager

1 week ago

Karachi, Sindh, Pakistan Nadcoms Full time

The Technology Project Account Manager will be the second in command within the Marketing & Sales Automation Professional Services division, including the supervision of the division team members based in the Karachi, Pakistan Office.

You will be handling project and account management-related items to ensure division operations and client service experience are handled effectively and continuously streamlined. This hybrid role requires you to be a self-starter and flourish with confidence in your professional work ethic, communication, organisation, and documentation.

Project Management: 60%

  1. Development of defining project timelines for client-ready presentations
  2. Internal resource management of team members within the 'Marketing & Sales Professional Services' division
  3. Work closely with the Salesforce Operations Director to align resourcing needs for projects (Salesforce Consultants)
  4. Monitoring project timelines with key milestones and adapting resourcing to meet tight milestones
  5. Facilitating client calls and meetings for the Head of Marketing & Sales Automation Services
  6. Capturing project meeting minutes and converting into time-defined actions
  7. Updating project plans for internal review and updates
  8. Monitoring project profitability
  9. Owning and conducting internal end of project wrap-up sessions for reflective learning
  10. Management of outsourced Associates and Developers
  11. Management of procurement activities
  12. Supervising the Content Marketing Manager and Digital Designer/Developer
  13. Facilitate internal workshops to streamline existing processes and documentation
  14. Continuously reviewing the division's internal technology workstack and identifying new ways or platforms for operational effectiveness

Account Management: 30%

  1. Handling all inbound client communications via email and replying as a single point of contact (capturing responses internally and replying as 'one body')
  2. Prioritising inbound client communications and resourcing team members to actions in a timely manner
  3. Collecting non-attended client calls minutes for transparency and consistency of understanding of project progress
  4. Work closely with the Managing Director in the handling and monitoring of client invoices/payments
  5. Development of case studies for new onboarding industry client type projects

Commercials: 10%

  1. Development of retention and growth of client accounts and former client accounts
  2. Development of new client onboarding process
  3. Using the estimator provided by the Head of Marketing & Sales Automation Services to develop client-friendly Statement of Work (SoW) documents
  4. Updating internal Salesforce system with project completion 'actual costs' for PnL requirements
Job Specification
  1. Minimum of 5 years project management experience
  2. Must have project management experience within SaaS organisations
  3. Experience in handling client communications
  4. Solid understanding of people resourcing (internal and external)
  5. Excellent English oral and written skills
  6. Ability to implement new processes and procedures for new team members to follow
  7. Commercial mindset with a logical approach for implementation
  8. Effective use of Project Management tools (i.e. Lucid Chart, Askia, Trello, MS Office Tools etc)

Please note: The interview process will consist of an interview, and then successful candidates will be requested to complete a 1-hour presentation of key items highlighted above.

Information Technology and Services - Karachi, Pakistan

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