
Technical Customer Advocate
5 days ago
The Algo+ USA Support Specialist plays a crucial role in providing top-notch customer support in a fast-paced SaaS environment.
This position requires a combination of technical expertise, effective communication skills, and problem-solving abilities to deliver exceptional customer experiences.
As a Support Specialist, you will be responsible for troubleshooting software issues, responding to customer inquiries, and maintaining up-to-date knowledge of our SaaS products and support documentation.
Requirements:- Education:
High school diploma or equivalent required; Associate's degree or higher in a related field preferred. - Experience:
Previous experience in customer support or a related role is a plus, especially in a SaaS or tech environment. - Skills:
Strong communication skills, both written and verbal. Basic troubleshooting skills and the ability to learn new software quickly. Proficiency in using support ticketing systems and CRM tools. Excellent problem-solving abilities and a customer-focused mindset. - Attributes:
Patient, empathetic, and able to handle customer inquiries with professionalism. Ability to work independently and as part of a team in a fast-paced environment. Strong organizational skills and attention to detail.
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