Patient Experience Advocate

5 days ago


Lahore, Punjab, Pakistan CureMD Healthcare Full time

About CureMD Healthcare:

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CureMD Healthcare is an innovative leader in the healthcare industry, dedicated to transforming patient care through cutting-edge technology solutions.

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As a Healthcare Support Associate, you will play a pivotal role in ensuring our clients receive exceptional support and experience.

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Job Description:

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Your primary responsibilities will include researching and gathering information across multiple tools to keep customers engaged.

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You will claim ownership of the customer experience, including comprehensive issue resolution, while collaborating with different teams.

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Effective communication and problem-solving skills are essential in this role.

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Requirements:

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To succeed in this role, you should possess a Bachelor's degree from a reputable institution and minimum 0 – 2 years of experience in customer service or related field.

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A strong foundation in written and verbal communication skills, along with knowledge of telephone etiquette, is also essential.

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Familiarity with customer service principles and methods will enable you to excel in this position.

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Prior experience in client communication can be beneficial but is not mandatory.

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Benefits and Perks:

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CureMD Healthcare offers a comprehensive benefits package that includes competitive salary and bi-annual bonus.

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We provide opportunities for fast-track career growth and company-sponsored vehicle financing.

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Interest-free loans and a match-up to 8% of your base salary into a Provident Fund are also included in the benefits package.

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About Our Company Culture:

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CureMD Healthcare values a supportive work environment that encourages growth and well-being.

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We strive to create a workplace culture that fosters innovation, collaboration, and open communication.

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The Impact You'll Make:

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As a Patient Experience Advocate at CureMD Healthcare, you will contribute to groundbreaking technology that impacts patient care and enhances healthcare efficiency globally.

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Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical settings.

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Together, we're advancing technology — and making a tangible difference in people's lives.



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