Operations Supervisor

5 days ago


Islamabad, Islamabad, Pakistan Call Cafe Full time
Role Description:

As a Floor Manager at Call Café, you will play a pivotal role in driving the success of our call center operations. Your primary responsibility will be to oversee the daily activities of the team, ensuring that we consistently deliver exceptional customer service and meet our performance targets.

You will be responsible for supervising a team of customer service representatives, providing coaching and support to help them improve their skills and achieve their goals. Additionally, you will monitor performance metrics, identify areas for improvement, and implement strategies to drive growth and excellence.

Your expertise in team management, operational oversight, and performance monitoring will be essential in achieving our business objectives. You will also be responsible for scheduling and workforce management, ensuring that our team is equipped to handle the demands of our customers.

Key Skills:
  • Strong leadership and team-building skills to motivate and develop a high-performing team.
  • Excellent communication and problem-solving skills to effectively handle customer complaints and resolve issues.
  • Ability to work under pressure, meeting tight deadlines and delivering results in a fast-paced environment.
  • Tech-savvy, with experience using call center software, CRM systems, and reporting tools.


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