Customer Experience Expert

16 hours ago


Gujranwala, Punjab, Pakistan beBee Careers Full time
Service Delivery Specialist Job Description

We are seeking an experienced Service Delivery Specialist to join our customer support team. In this role, you will be responsible for delivering exceptional customer experiences through prompt and professional handling of customer inquiries.

You will work collaboratively with our logistics and operations teams to ensure efficient and effective delivery of customer orders. Your strong problem-solving skills and ability to multitask will enable you to manage multiple customer interactions simultaneously.

Main Responsibilities
  • Manage customer inquiries via phone, email, and chat, resolving issues promptly and professionally.
  • Provide accurate product information and order updates to customers, ensuring transparent communication throughout the process.
  • Work closely with logistics and operations teams to resolve any delivery-related issues and ensure timely delivery of customer orders.
  • Maintain accurate records of customer interactions, including feedback and complaints, to inform continuous improvement initiatives.
  • Contribute to the review and refinement of customer service procedures to enhance efficiency and effectiveness.


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