
Customer Experience Associate
19 hours ago
The role of a Customer Experience Associate is to provide exceptional customer service and ensure a positive experience for walk-in customers at the Experience Center.
- Welcome and guide customers through their journey, ensuring they feel valued and supported.
- Develop in-depth understanding of CRM systems and linked portals to effectively manage customer interactions.
- Handle customer inquiries and resolve issues efficiently, enhancing overall satisfaction.
- Maintain high-quality standards for customer facilitation, promoting a seamless experience.
- Support product upselling initiatives at the Experience Center, driving revenue growth.
- Implement strategies to improve customer experience and minimize wait/service times, fostering a culture of excellence.
- Empower customers with confidence and self-assurance, enabling effective service delivery.
- Tackle customer complaints promptly, ensuring timely resolution and maintaining trust.
- Prioritize customer retention and churn management, optimizing business outcomes.
- Collaborate with stakeholders to resolve issues, ensuring seamless communication and coordination.
- Achieve monthly KPIs related to adherence, service, and sales, driving performance excellence.
To excel as a Customer Experience Associate, you must possess:
- Exceptional communication and interpersonal skills.
- A minimum Bachelor's degree.
- Strong stakeholder management and effective communication abilities.
- Experience in sales and services.
- Proficiency in Microsoft Office and email communication.
- Knowledge of telecom products and customer management systems.
- Ability to manage stakeholders and standardize action plans.
-
Customer Support Associate
24 hours ago
Gujranwala, Punjab, Pakistan beBee Careers Full timeJob Title: Customer Support AssociateSalaryThis is a full-time on-site role for a Customer Support Associate. The associate will be responsible for providing customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer service on a day-to-day basis.Key ResponsibilitiesCustomer Support and Customer Service...
-
Customer Experience Representative
1 day ago
Gujranwala, Punjab, Pakistan beBee Careers Full timeCustomer Experience RepresentativeA Customer Experience Representative is a crucial role that involves interacting with customers in a retail environment. The primary goal of this position is to provide exceptional customer service, ensuring that every interaction leaves a positive impression.The ideal candidate for this role will have excellent...
-
Customer Experience Coordinator
1 week ago
Gujranwala, Punjab, Pakistan beBee Careers Full timeThe customer experience coordinator will be responsible for managing a team of customer services staff. This role will involve developing a customer service policy for the entire organization and handling face-to-face enquiries from customers.Key ResponsibilitiesYou will work closely with other departments to ensure seamless delivery of customer services....
-
Customer Experience Lead
2 weeks ago
Gujranwala, Punjab, Pakistan beBee Careers Full timeJob OverviewWe are seeking a highly skilled Customer Experience Lead to join our team. As a key member of our organization, you will play a crucial role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesDevelop and implement customer service policies and procedures.Manage a team of customer-facing staff to ensure...
-
Customer Experience Expert
19 hours ago
Gujranwala, Punjab, Pakistan beBee Careers Full timeService Delivery Specialist Job DescriptionWe are seeking an experienced Service Delivery Specialist to join our customer support team. In this role, you will be responsible for delivering exceptional customer experiences through prompt and professional handling of customer inquiries.You will work collaboratively with our logistics and operations teams to...
-
Customer Experience Leader
2 weeks ago
Gujranwala, Punjab, Pakistan beBee Careers Full timeKey ResponsibilitiesThe scope of customer service management is diverse and multifaceted.Some of the primary responsibilities include:Developing a customer-centric strategy that aligns with the organisation's goals;Leading a team of customer-facing professionals;Addressing customer inquiries and concerns in a face-to-face setting.Job...
-
Commission Sales Associate
2 weeks ago
Gujranwala, Punjab, Pakistan HR Estate & Builders Full timeJob Title: Commission Sales AssociateLocation: SialkotThis is a full-time, on-site role for a Commission Sales Associate at HR Estate & Builders. The primary responsibilities include:Identifying potential clientsProviding excellent customer serviceNegotiating and closing sales dealsMaintaining client relationshipsMeeting sales targetsReporting on sales...
-
Customer Experience Leader
21 hours ago
Gujranwala, Punjab, Pakistan beBee Careers Full timeWe are seeking an experienced customer service manager to join our team.About the RoleThis is a challenging and rewarding role that requires a high level of customer service expertise, as well as strong leadership and communication skills. As a customer service manager, you will be responsible for leading a team of customer services staff, developing...
-
Front Desk Associate
23 hours ago
Gujranwala, Punjab, Pakistan beBee Careers Full timeWe are seeking a highly skilled and motivated individual to fill the role of Counter Service Associate.This position offers an exciting opportunity to develop your customer service skills and gain valuable experience in a fast-paced environment.Job RequirementsDemonstrate excellent communication and interpersonal skills to effectively interact with customers...
-
Customer Experience Director
2 weeks ago
Gujranwala, Punjab, Pakistan beBee Careers Full timeRequired Skills and QualificationsLeadership and Team Management: Proven experience in leading high-performing teams, developing talent, and driving business results.Financial Acumen: Strong understanding of financial concepts, including budgeting, forecasting, and variance analysis.Customer Insight and Market Analysis: Ability to build strong relationships...