
Customer Service Team Member
2 days ago
Customer Service Representative
Job Description:We are looking for a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service to our clients.
Required Skills and Qualifications:- Highly proficient in English
- Excellent conversational and communication skills
- Experience in call center operations is preferred
- Ability to learn and grow with the company
- Self-motivated and able to work independently
- Basics 35 - 60 + Uncapped Commissions + Daily & Weekly Incentives
- Monday - Friday
- 08:00 PM - 05:00 AM (Night Shift)
- Clear and articulate verbal communication
- Active listening to understand customer needs
- Politeness and professional phone etiquette
- Ability to explain technical details in simple terms
- Persuasion and convincing abilities
- Upselling and cross-selling techniques
- Building rapport with customers to establish trust
- Handling objections effectively
- In-depth knowledge of internet and cable services offered
- Understanding of various plans, packages, and pricing structures
- Keeping up-to-date with new products and services
- Patience and empathy in dealing with customer concerns
- Problem-solving skills to address issues promptly
- Follow-up and resolution of customer inquiries
- Efficiently managing call time while providing quality service
- Prioritizing tasks to meet sales targets and quotas
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