Business System Support Lead

20 hours ago


Hyderabad City Taluka, Pakistan HSBC Full time

About Us

HSBC is committed to being where the growth is, enabling businesses to thrive and economies to prosper. We operate in 64 countries and territories, making us one of the largest banking and financial services organisations in the world.

We are currently seeking a skilled professional to join our team as a Consultant Specialist.

This role involves providing technical expertise in administering the Verint V15 WFO platform, including creating and editing organisation structures, user reporting, updating and adding scheduled reports within the Verint Export manager.

You will also be responsible for managing the Verint export manager, prioritising output for Surveillance and Trade reconstruction, and monitoring the platform, conducting user testing and collaborating with the central voice recording team.

In addition, you will work with integrated systems such as Cisco and Trident, which are critical platforms in financial systems and recording, and manage vendor relationships and trade flows of voicing infrastructure.

Key Accountabilities

  1. Administer the Verint V15 WFO platform.
  2. Manage the Verint export manager.
  3. Monitor the platform and conduct user testing.
  4. Collaborate with the central voice recording team.
  5. Work with Cisco and Trident.
  6. Manage vendor relationships.


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