Global Technical Enablement Lead

5 days ago


Islamabad, Islamabad, Pakistan Motive Full time
About Motive's Mission

Motive's mission is to improve safety, productivity, and profitability for businesses powering the physical economy.

We achieve this through our Automated Operations Platform, which combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more.

We serve over 120,000 businesses across various industries, including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

About the Job

In this role, you will oversee systems and tools powering our Global Post Sales Organization. You will work closely with stakeholders to understand business needs and translate them into actionable technical solutions.

Responsibilities and Requirements
  • Collaborate with stakeholders to understand business needs and design effective technical solutions.
  • Design, optimize, and automate processes to configure tools seamlessly, ensuring excellent agent and customer experiences.
  • Manage tool and system access requests, configurations, and troubleshooting, partnering with IT and engineering teams as needed.
  • Develop proof-of-concept solutions in Salesforce to support development efforts and assist in system integration.
  • 3+ years of experience in a technology operations or similar role, with a strong focus on contact center operations.
  • Hands-on experience with Salesforce Service Cloud, Amazon Connect, or equivalent systems.
  • Proven track record of implementing and improving tools and systems for customer support operations.


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