Customer Service Advocate

1 day ago

Bahawalpur City Tehsil, Pakistan beBeeTechnical Full time $50,000 - $100,000
Expert Technical Support Specialist

We are seeking a highly skilled and experienced technical support specialist to provide exceptional service, support, and communication to our customers. As a key member of our team, you will be responsible for resolving complex technical issues and building strong relationships with our customers.

This role requires strong analytical and problem-solving skills, as well as excellent customer communication skills in various forms (written, live chat, conference calls, in-person). You will also have the opportunity to work closely with our Customer Success Managers to receive, manage, and resolve escalations from assigned customers.

  • Take end-to-end ownership of assigned customer issues, including initial troubleshooting, root cause identification, and issue resolution.
  • Meet or exceed customer expectations on response quality, timeliness, and overall customer experience.
  • Collaborate with Customer Success Managers to receive, manage, and resolve escalations from assigned customers.
  • Document bugs with Engineering for product issues impacting customers.
  • Build and maintain strong relationships with technical contacts at assigned customers.
Required Skills and Qualifications
  • Minimum 1.5+ years of experience in Customer Support and technical support.
  • Excellent customer communication skills in various forms (written, live chat, conference calls, in-person).
  • Strong analytical and problem-solving skills with the ability to manage critical and complex issues in high-pressure environments.
  • Strong knowledge of products, especially compliance, asset, and/or safety.
  • Excellent troubleshooting skills leveraging log parsing, SQL, scripting languages, and code review where needed.
  • Experience with hardware devices, firmware upgrades, change management, and related testing practices.
  • Experience with third-party integrations such as transportation management or fleet maintenance systems.
  • Familiarity with advanced troubleshooting techniques using APIs, Python, Data Dog, SQL, etc.
  • Deep hardware fault analysis skills; identify trends and prevent field failures – root cause analysis.

Motive values diversity and inclusion in the workplace. We are an equal opportunity employer welcoming people from different backgrounds, experiences, abilities, and perspectives.

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