Head of Cafe Operations

3 days ago


Saddar Town, Pakistan Cafe Enigma Full time
About the Role

Cafe Enigma is seeking a highly skilled and ambitious Cafe Manager to join our dynamic team. As a key member of our leadership team, this individual will be responsible for driving business growth, improving operational efficiency, and delivering exceptional customer experiences.

Key Responsibilities:
  • Operational Excellence
    • Develop and implement process improvements, streamlining operations and enhancing customer satisfaction.
    • Collaborate with cross-functional teams to ensure seamless execution of promotions, events, and marketing initiatives.
  • Customer Experience
    • Develop and execute customer-centric strategies, driving loyalty and retention through exceptional service and product offerings.
    • Foster a culture of customer obsession, empowering team members to deliver personalized and memorable experiences.
  • Staff Development
    • Design and deliver tailored training programs, enhancing employee skills and knowledge to meet evolving business needs.
    • Recognize and reward outstanding performance, promoting a culture of recognition and appreciation.
  • Financial Performance
    • Develop and manage comprehensive financial plans, achieving targeted revenue and profitability goals.
    • Analyze and interpret financial data, identifying trends and opportunities for growth and improvement.
  • Business Growth
    • Develop and execute strategic plans, driving business growth and expansion through innovative marketing and sales initiatives.
    • Build and maintain strong relationships with key stakeholders, including suppliers, partners, and customers.
  • Additional Responsibilities
    • Ensure compliance with regulatory requirements and industry standards, maintaining the highest level of professionalism and integrity.
    • Develop and maintain comprehensive risk management plans, mitigating potential threats and ensuring business continuity.
Requirements
  • Minimum of 2 years' experience in a senior management role, preferably in the food and beverage industry.
  • Proven track record of leadership and operational excellence, with a strong focus on customer satisfaction and employee engagement.
  • Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships with diverse stakeholders.
  • Results-driven and achievement-oriented, with a strong focus on delivering high-quality results and meeting business objectives.


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