
Social Media Engagement Specialist
20 hours ago
This position plays a crucial role in shaping our brand's digital voice and enhancing customer experience.
Job FunctionThe successful candidate will be responsible for managing our online presence, creating engaging content, and delivering exceptional customer service.
Responsibilities:- Develop and implement social media strategies to grow brand awareness and drive engagement
- Create high-quality content that aligns with our brand identity and resonates with our audience
- Monitor and analyze performance metrics to optimize our strategies
- Provide prompt and professional responses to social media comments and messages
- Deliver excellent customer service through various channels
- Stay up-to-date with the latest online trends and best practices
To excel in this role, you should possess:
- 2+ years of experience in social media management and customer service
- Strong content creation, analytics, and reporting skills
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively
- Proficiency in Microsoft Office and social media management tools
- Passion for social media and digital engagement
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