
Social Media Marketing Specialist
2 weeks ago
Social Media & Customer Service Specialist
Role Summary:
We are looking for a dynamic Social Media & Customer Service Specialist to manage our online presence and engage with our audience. Success in this role means creating compelling content, growing brand awareness, driving engagement, and providing excellent customer support. As a key part of our team, you will help shape our brand's digital voice and enhance customer experience.
Responsibilities:
- Develop and execute social media strategies across platforms (Facebook, Instagram, TikTok, LinkedIn)
- Create engaging, high-quality content (text, images, videos) that aligns with brand identity
- Monitor performance, track key metrics (engagement, reach, website traffic), and optimize strategies
- Respond to social media comments, messages, and calls promptly and professionally
- Deliver excellent customer service through phone, email, and chat
- Stay updated with online trends and best practices to improve engagement
Qualifications:
- 2+ years of experience in social media management & customer service
- Strong content creation, analytics, and reporting skills
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively
- Proficiency in Microsoft Office & social media management tools
- Passion for social media and digital engagement
Apply now and be part of our growing team
Seniority levelEntry level
Employment typeFull-time
Job functionMarketing and Sales
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