Senior Fintech Operations Manager

23 hours ago

Lahore, Punjab, Pakistan beBee Careers Full time
About the Role

This senior leadership position plays a pivotal role in driving the success of international debt negotiation campaigns. As a key member of our team, you will be responsible for building and maintaining strong relationships with clients, particularly within the fintech and financial services sector.

Key Responsibilities:

  • Client Management:
  • Develop and maintain strategic partnerships with international clients to ensure their needs and expectations are met.
  • Act as the primary point of contact for client inquiries and escalations, addressing concerns promptly and professionally.
  • Prepare and deliver regular performance reports highlighting insights related to digital payments, financial risk mitigation, and recovery strategies.

Strategy and Planning:

  • Develop and execute strategic plans to drive campaign success.
  • Analyze market trends and data to identify opportunities for improvement and growth.
  • Collaborate with other departments to align strategies and ensure cohesive execution.

Fintech-Specific Skills and Requirements:

  • Experience working in fintech, digital lending, or a tech-driven financial services environment is highly preferred.
  • Proficiency in fintech CRM tools, collection software, and data visualization platforms.
  • Understanding of financial technologies, alternative credit scoring, and digital repayment systems.
  • Ability to navigate the intersection of customer service and financial technology in global markets.

Team Leadership:

  • Lead, mentor, and manage a team of debt negotiators, providing guidance and support to achieve individual and team targets.
  • Conduct regular team meetings and performance reviews to ensure continuous improvement and professional development.
  • Foster a positive and motivating work environment, promoting teamwork and collaboration.

Qualifications:

  • Bachelor's degree in business, marketing, or a related field.
  • Proven experience in sales, with a minimum of 2 years in a leadership role.
  • Strong understanding of sales principles, financial products, and customer relationship management.
  • Excellent communication, interpersonal, and organizational skills.
  • Analytical mindset with the ability to interpret fintech data and drive actionable strategies.

Benefits:

  • Competitive salary package.
  • Annual increment and bonus (performance-based).
  • Eid bonus.
  • Provident fund.

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