Customer Interaction Specialist

3 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Call Center Evaluator Position

We are seeking a skilled Call Center Evaluator to fill this key role.

About the Job

The successful candidate will play a critical part in maintaining high-quality customer support operations by evaluating interactions and identifying areas for improvement.

Key Responsibilities
  • Evaluate customer interactions to assess agent performance and identify opportunities for growth.
  • Maintain accurate records of evaluations and performance metrics.
  • Contribute to process improvements by sharing best practices and identifying opportunities for enhancement.
Job Requirements
  • High school diploma or equivalent; Bachelor's degree is highly valued.
  • Previous experience in a call center environment or customer service role is preferred.
  • Excellent communication, listening, analytical, and problem-solving skills.
  • Attention to detail and commitment to accuracy.
  • Ability to provide constructive feedback and coaching.
Preferred Qualifications
  • Bachelor's degree in a related field such as business, communications, or psychology.
  • Knowledge of call center technologies and quality assurance practices.
What We Offer

A dynamic and supportive work environment that fosters growth and development.

How to Apply

Please submit your application with a cover letter and resume. We look forward to reviewing your application.



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