
Customer Interaction Specialist
3 days ago
We are seeking a skilled Call Center Evaluator to fill this key role.
About the JobThe successful candidate will play a critical part in maintaining high-quality customer support operations by evaluating interactions and identifying areas for improvement.
Key Responsibilities- Evaluate customer interactions to assess agent performance and identify opportunities for growth.
- Maintain accurate records of evaluations and performance metrics.
- Contribute to process improvements by sharing best practices and identifying opportunities for enhancement.
- High school diploma or equivalent; Bachelor's degree is highly valued.
- Previous experience in a call center environment or customer service role is preferred.
- Excellent communication, listening, analytical, and problem-solving skills.
- Attention to detail and commitment to accuracy.
- Ability to provide constructive feedback and coaching.
- Bachelor's degree in a related field such as business, communications, or psychology.
- Knowledge of call center technologies and quality assurance practices.
A dynamic and supportive work environment that fosters growth and development.
How to ApplyPlease submit your application with a cover letter and resume. We look forward to reviewing your application.
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