Senior Quality Assurance Specialist

6 days ago


Islamabad, Islamabad, Pakistan Python Leads Full time
Job Title: Senior Quality Assurance Specialist

We are seeking a seasoned Quality Assurance Specialist to join our team at Python Leads, Pakistan. As a key member of our Call Center operations, this professional will play a critical role in ensuring the highest quality standards are met in every call.

This position involves monitoring and inspecting calls to verify they meet our established quality benchmarks. The ideal candidate will be proficient in listening, communication skills, statistical analysis, problem-solving, and industry-specific technical knowledge.

Key Responsibilities:

  • Monitor and evaluate call quality to ensure compliance with set standards
  • Analyze data to identify areas for improvement and implement corrective actions
  • Maintain accurate records of call quality metrics and trends
  • Develop and maintain strong relationships with team members and stakeholders

Requirements:

  • Bachelor's degree in a relevant field (e.g., Communications, Business Administration)
  • Minimum X years of experience in quality control or a related field
  • Strong computer skills and proficiency in software applications
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills


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