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Quality Control and Assurance Manager
2 weeks ago
This is an exciting opportunity for a Quality Assurance Specialist to take their career to the next level at Touchstone Communications. As part of our team, you will play a crucial role in ensuring the highest standards of quality in our call center operations.
Your key responsibilities will include:
- Evaluating agent performance and providing actionable feedback.
- Developing and implementing quality control processes.
- Collaborating with cross-functional teams to drive process improvements.
- Identifying opportunities for growth and development within the team.
What We Offer
As a Quality Assurance Specialist at Touchstone Communications, you can expect:
- A dynamic and supportive work environment.
- Ongoing training and professional development opportunities.
- A competitive salary and benefits package.
