Operations and Performance Lead

5 days ago


Saddar Town, Pakistan Wellbeinggreen Full time

At Wellbeinggreen, we are committed to delivering exceptional customer experiences through our customer service team.

Job Overview:

We are seeking an Operations and Performance Lead to oversee the day-to-day operations of our customer service team.

The ideal candidate will have a strong background in customer service, sales, and marketing, with a proven track record in leadership and team management. They will be able to develop and implement effective strategies to drive sales growth, improve customer satisfaction, and increase revenue.

Key Responsibilities:

  • Operational Oversight: Oversee the day-to-day operations of the customer service team, ensuring that all tasks and responsibilities are completed efficiently and effectively.
  • Sales and Marketing: Develop and implement sales strategies to drive revenue growth and improve customer satisfaction.
  • Team Management: Lead and manage a team of customer service representatives, providing coaching and feedback to ensure excellent performance.
  • Performance Metrics: Analyze and report on key performance indicators, identifying areas for improvement and implementing corrective action plans.
Requirements:
  • Minimum 5 Years Experience: In a similar role, with a strong background in customer service, sales, and marketing.
  • Sales and Marketing Experience: Proven sales and marketing experience, with excellent communication and analytical skills.
  • Leadership Experience: Proven leadership experience, with a track record of success in coaching and developing employees to achieve aggressive goals.


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