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A Delighted Experience Manager
2 weeks ago
AffinityVibez is a business management consultancy company with presence in Pakistan. We have matured from a narrowly-focused team to a well-established company. Our business works with companies of all sizes, across various industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions.
Key Responsibilities:
- Collaborate with the CEO and upper management team to set quality benchmarks.
- Create standards aligned with business requirements and customer expectations, ensuring services meet customer expectations and demand.
- Identify quality control processes to ensure criteria are met at all times.
- Conduct tests to verify final services adherence to company standards.
- Brainstorm ideas to increase productivity and performance while maintaining accuracy in quality.
- Make critical decisions that balance cost-efficiency with quality.
- Work closely with the development and technical teams to enhance existing services.
Salary + Benefits:
- Salary (negotiable).
- Employee Old Age Benefit Institution (EOBI).
- Provident Fund.
- Monthly Performance-based Bonus.
- Appreciation-based Lunch/Dinner/Trips.
- Bi-Annual Increments + Performance-based Increments on Salary.
Required Skills & Qualifications:
- Graduate or equivalent.
- Good understanding of the Customer Service industry and previous Quality Assurance experience is preferred or work experience in a similar environment.
- Strong Verbal and written communication skills.
- Effective communication skills (listening, presenting, and questioning).
- Excellent problem analysis and troubleshooting skills for complex issues as well as recurring issues.
- Proficiency in best practices for testing, version control, and defect management.
Other Opportunities:
