Senior Field Operations Manager

7 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Director Operations Job Description

Key Responsibilities:

  • Coordinate the daily operation of the Engineering Department in a complex international matrix organisation.
  • Serve as single point of contact for all problems in the Field Operations environment, aggressively pursuing root causes for service failures and communicating regularly to stakeholders.
  • Assist with new site turn up and development, tasks may include resource planning, cost estimates and adherence to set deliverables.
  • Establish and maintain strong vendor relationships with local providers.
  • Develop or assist in the development and implementation of policies and procedures to ensure efficient and safe technical operation of the department.
  • Manage and execute against operational targets.
  • Ensure compliance with accepted maintenance procedures and policies, as well as European Union rules and regulations.
  • Manage 24x7x365 support teams, schedule on-call rotation, assign truck-rolls, handle task assignment and projects.
  • Recruit, manage and develop the field operations team.
  • Provide second level support for customer complaints, suggestions, and concerns.
  • Provide technical training to other departments as requested.
  • Manage staff aspirations and motivations in a rapidly evolving structure.
  • Ensure regulatory compliance, spectrum management, and timely reporting.
  • Monitor Industry and country technical developments, relations, and compliance meetings.
  • Resolve high-end customer and technical complex queries.
  • Provide local company technology leadership, presentations and education.
  • Coordinate implementation of new technologies including wireless, network performance and reliability improvements.
  • Oversee daily network performance and administration of Volume Control and other performance maintenance tools.
  • Prepare annual reports as required.
  • Participate in strategic planning and the development of contingency operation plans.
Job Specification

Requirements:

  • Minimum of 3 years people management experience and demonstrated ability to organize and motivate a staff of engineers and field technicians.
  • 7+ years of industry experience in a field tech capacity.
  • Familiarity with telecommunications testing methods, procedures and equipment.
  • Prior program management experience in the technology sector and wireless industry.
  • Prior experience successfully managing external customer/partner relationships.
  • Knowledge of the technical aspects of wireless networks technologies and standards.
  • Proven success in implementing cross-functional initiatives requiring support and buy-in from all levels within various organisations.
  • Inventory management experience.
  • Ability to deliver results in cross-functional, matrixed environment.
  • Strong working knowledge of MS Office platform and PC's.
  • Experience with conflict resolution and employee relations in a professional business environment.
  • Resourceful and creative problem-solving experience.
  • Proactive and detail-oriented.
  • Strong aptitude for creativity.
  • Excellent written and verbal communication skills/presentation skills.
  • Bachelor's degree in engineering or similar technical degree.

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