Customer Service Representative: Deliver Exceptional Customer Experience

1 day ago


Lahore, Punjab, Pakistan beBee Careers Full time

A bachelor's degree in administration or a related field is preferred, but not required. However, candidates with O-Levels and A-Levels backgrounds are given priority.

The Chat Support Agent plays a vital role in delivering exceptional customer service through live chat interactions. This position involves resolving customer inquiries, troubleshooting issues, and providing information about products or services in a prompt and professional manner. The ideal candidate will possess strong communication skills and the ability to handle multiple chat conversations simultaneously while maintaining a high level of customer satisfaction.

Key Responsibilities:
  1. Engage with customers via live chat to address inquiries, provide information, and resolve issues efficiently. Maintain a positive, empathetic, and professional attitude toward customers at all times.
  2. Diagnose and troubleshoot customer issues related to products, services, or accounts through chat-based support.
  3. Provide accurate and timely solutions or escalate issues to the appropriate department when necessary.
  4. Update customer information and track support tickets to ensure follow-up and resolution.
  5. Stay informed about product updates, new features, and industry trends.
  6. Offer guidance and advice to customers on how to use products or services effectively.
  7. Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.
  8. Work closely with other support team members to share knowledge and best practices.
  9. Collaborate with supervisors and managers to address systemic issues or trends identified through chat interactions.
  10. Ensure all customer interactions adhere to company standards for quality and professionalism.
  11. Contribute to the continuous improvement of chat support processes and procedures.
Job Requirements

Excellent interpersonal and written and oral communication skills are essential for success in this role. Additionally, a minimum typing speed of 45 WPM with 90% accuracy and a minimum of 50% accuracy in English comprehension are required. Prior experience in customer services, international call centers, and chat units is also beneficial. Handling US customers via Live chat is a plus, and being a team player is crucial.

Benefits

This role offers opportunities for growth and development in a dynamic environment. As a Chat Support Agent, you will have the chance to work with a talented team and contribute to the success of our organization.

Qualifications & Requirements
  • Minimum 6 months to 1 year of experience in customer services, international call centers, and chat units.
  • Typing speed of 45 WPM with 90% accuracy.
  • English comprehension accuracy of 50% or higher.


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